REFUND + RETURNS

Thank you for choosing RAYMOND HOME ESSENTIALS SALES LLC. We are committed to providing our customers with high-quality non-slip hanger products and ensuring a smooth, transparent shopping experience. This Refund and Return Policy applies to all products purchased through our official website or authorized channels.

I. Eligibility for Return Requests
Customers may request a return provided that the following conditions are met:
The return request is submitted within 7 to 14 days of receiving the product (specific timeframes are subject to the details outlined in your order).
The product remains in its original condition and has not been heavily used or damaged.
The original packaging, accessories, and tags are intact and retained.

II. Non-Returnable Items
Returns or refunds are not supported under the following circumstances:
Products that have been used, show signs of wear, or are no longer in a resalable condition.
Products damaged due to human error or misuse.
Return requests submitted outside of the specified timeframe.
Items explicitly marked as non-returnable or non-exchangeable.
Sports equipment that has been used or is no longer in a resalable condition is not eligible for return.

III. Return Shipping Costs
Returns due to product quality issues: The merchant will cover the return shipping costs.
Returns for non-quality-related reasons (e.g., personal preference, incorrect size): The buyer is responsible for covering the return shipping costs.
We recommend that customers carefully review product details before placing an order to minimize the need for unnecessary returns or exchanges.

IV. Refund Process
Once we have received and inspected the returned items, we will process the refund according to the following procedure:
We will verify that the returned items meet the eligibility criteria.
The refund will be processed within 3 to 5 business days.
The refund will be issued back to the original payment method used for the purchase.
Please note that the actual time it takes for the funds to appear in your account may vary slightly depending on the processing times of your bank or payment platform.

V. Return Process
If you wish to request a return, please follow these steps:
Contact Customer Service to submit a return request.
Obtain return authorization and address details (Return Address: 3902 Old Fm 440 Rd, Killeen, TX 76549).
Securely package and ship the item(s) back.
Provide shipping tracking information.
Await review and refund processing.

VI. Important Notes
Please do not return items directly without obtaining prior authorization.
We recommend using a trackable shipping method when returning items.
In the event of loss or damage during the return shipping process, the sender assumes full responsibility.

VII. Contact Us
If you have any questions regarding our refund or return policies, please feel free to contact us:
Company Name: RAYMOND HOME ESSENTIALS SALES LLC
Customer Service Phone: 8578673640
Email: [email protected]
Company Address: 3902 Old Fm 440 Rd, Killeen, TX 76549

RAYMOND HOME ESSENTIALS SALES LLC
We are committed to upholding principles of fair and transparent after-sales service, striving to provide every customer with a secure and reliable shopping experience.